Accessibility Statement

Accessibility Statement for

About this website

This website is run by Artychoke. We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We have also made our website text as simple as possible to understand, and used consistent layouts to avoid complexity.

AbilityNet has advice on making your device easier to use if you have a disability
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How accessible this website is

We know some parts of this website are not fully accessible.

  • Content and functionality provided by third party suppliers are not fully accessible.
  • Some of our online forms are not fully accessible.
  • Most older PDF documents are not fully accessible to assistive technology.

Feedback and Contact Information


01492 877588

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or have suggestions for how we can improve the accessibility on this website, please contact Artychoke on

If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS). (

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility guidelines:

  • Some images do not have a text alternative.
  • Some areas of colour contrast do not meet accessibility requirements.

Disproportionate burden:

  • Some of our older PDFs and Word documents do not meet accessibility standards. When considering whether we can provide the information in an accessible format, we will assess:
    • how much the work would cost and the impact that carrying out the work would have on us
    • how much users with a disability would benefit from us carrying out the work
  • Some third party software does not meet accessibility standards. We plan to implement accessibility updates as soon as they are available from the developer.

What we are doing to improve accessibility

Improving accessibility is an ongoing committment.

Preparation of this accessibility statement

This statement was prepared on 15th January 2022. It was last reviewed on 15th January 2022.

This website was last tested on 15th January 2022. The test was carried out by Artychoke.

We used this approach to decide on a sample of pages to test: A cross-section of page types, with a high level of traffic on the website.

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